Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?

Module Three: Basic Verbal Communication Skills

  • Varying the Pitch of Your Voice
  • Using Tone to Your Advantage
  • Monitoring Your Speed

Module Four: Advanced Verbal Communication Skills

  • Speaking Like a STAR

Module Five: Non-Verbal Communication Skills

  • Body Language
  • The Meaning of Gestures

Module Six: More on Listening

  • A Word from President Roosevelt
  • Being an Active Listener
  • The Signals You Send to Others

Module Seven: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Module Eight: Using Appreciative Inquiry

  • The Four Stages
  • The Purpose of AI
  • Examples and Case Studies

Module Nine: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing it All Together

Module Ten: Making Small Talk

  • Level One: General Topics
  • Level Two: Sharing Your Ideas and Thoughts
  • Level Three: Sharing Your Experiences

Module Eleven: Overcoming Common Barriers

  • Language Differences
  • Cultural Differences
  • Different Place, Same Time

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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