Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: When Should Feedback Occur?

• Repeated Events or Behavior
• Breach’s in Company Policy
• When Informal Feedback has not Worked
• Immediately After the Occurrence
• Case Study
• Module Two: Review Questions

Module Three: Preparing and Planning

• Gather Facts on the Issue
• Practice Your Tone
• Create an Action Plan
• Keep Written Records
• Case Study
• Module Three: Review Questions

Module Four: Choosing a Time and Place

• Check the Ego at the Door
• Criticize in Private, Praise in Public
• It Has to be Face to Face
• Create a Safe Atmosphere
• Case Study
• Module Four: Review Questions

Module Five: During the Session (I)

• The Feedback Sandwich
• Monitor Body Language
• Check for Understanding
• Practice Active Listening
• Case Study
• Module Five: Review Questions

Module Six: During the Session (II)

• Set Goals
• Be Collaborative
• Ask for a Self-Assessment
• Keep Emotions in Check
• Case Study
• Module Six: Review Questions

Module Seven: Setting Goals

• SMART Goals
• The Three P’s
• Ask for Their Input
• Be as Specific as Possible
• Case Study
• Module Seven: Review Questions

Module Eight: Diffusing Anger or Negative Emotions

• Choose the Correct Words
• Stay on Topic
• Empathize
• Try to Avoid “You Messages”
• Case Study
• Module Eight: Review Questions

Module Nine: What Not to Do

• Attacking or Blaming
• Not Giving Them a Chance to Speak
• Talking Down
• Becoming Emotional
• Case Study
• Module Nine: Review Questions

Module Ten: After the Session (I)

• Set a Follow-up Meeting
• Make your Self Available
• Be Very Specific with the Instructions
• Provide Support and Resources
• Case Study
• Module Ten: Review Questions

Module Eleven: After the Session (II)

• Focus on the Future
• Measuring Results
• Was the Action Plan Followed?
• If Improvement is not Seen, Then What?
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations