Customer service: make Memories
“Products are dormant without Service”
Customer Service means money to you and a better experience to your customer. It is all about the individual making the difference. This will lead to a team having a “spirit” with a defined task.
“Strategy and Teams” can help you with practical workshops that will combine the customer and staff member talking to each other and ensure a “win-win” situation.
This can also be done with distributors and other key stakeholders.
We will show you how to map and measure the whole customer journey.
The return on your investment of workshops over a period of time will be greatly
win-win with service
So make sure your company is very good at it.
- How would you rate your customer service
from a scale of 1 to 10? - What are you doing differntly from your
competitors? - When was the last time your team members
(not front line staff) actually talked to the
customer?
“Strategy and Teams” offers “No Fluffy Stuff” – Just practical ways to create a fantastic partnership with your internal and external customers.
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Strategy and Teams Mantra | "If you can't measure - You can't manage it"